Frequently Asked Questions

Prism is located at 101 Greenwood Avenue, Suite 625 (6th floor), Jenkintown, PA 19046. We are situated very close to the Jenkintown / Wyncote regional rail station. The office is situated in a building / space that is ADA compliant (elevator), and you can access the building off of Greenwood Avenue or from the second floor of the parking garage.

Our office is located in Jenkintown however we are able to treat virtually for anyone in Pennsylvania. Many of our staff are also PsyPact licensed allowing them to provide care to individuals in 48 states. For a full list of PsyPact states click here.

Yes! The front/street entrance to the building can be accessed with a ramp and gives direct access to the elevator. There is also an accessible bathroom on the first floor of the building.

Yes! Our office has an attached parking garage. You are welcome to park on the top deck (second floor) of the parking garage for free.

Yes! The Jenkintown / Wyncote regional rail station is right next to our building, and there are typically several trains per hour (“Glenside Combined” schedule). The Route 77 bus also stops just 1-2 blocks away from the office.

Yes! We love to work with children and families. Some of our providers treat children as young as 3 years old, and all of our staff treats individuals 14+. We also love to provide parent guidance sessions.

Prism aims to be a space that is accepting and welcoming of anyone! We will not turn anyone away based on identity.  We aim to create a particulaly welcoming space for those with marginalized identities including the LGBTQIA, BIPOC, kink, Poly, Neurodivergent, and trauma survivor communities. 

You should complete the request form here and we will be in touch within a few days for your free 15-minute consultation to find you the provider who is the best fit for you.

We are in network with Highmark Blue Cross Blue Shield (and other out of state BCBS PPO’s), Aetna, and Cigna. We do not accept Keystone or Independence Blue Cross. We also accept the EAP Lyra.

If you plan to use your insurance, therapy costs depend on your insurance benefits. Please reach out and we can discuss your plan’s benefits with you directly.

If we are not in network with your insurance, we can discuss with you pricing based on your need and the provider you will work with. We do have some sliding scale availability; if that is something you need, feel free to reach out.

While our therapists do not prescribe medication, if you are looking for a medication evaluation and/or medication management, we are happy to provide you referrals who will be able to provide that for you.

You are welcome to cancel / reschedule your appointment greater than 24 hours in advance of the session. With less than 24 hours’ notice, the cancellation fee is the cost of the session (This means the full cost of the session if you use insurance, not just your copay). Insurance typically does not reimburse for this cost.

If you are experiencing a mental health emergency, please call or text 988, or go to your nearest emergency room. We do not check email or voicemail every day or at all hours.